Bloody hell! I’ve been using a trial version of Note Tab Pro for a month or so, as an HTML editor. This morning I spotted a change that I need to make to a page on my website, but when I tried to start the programme it told me that the trial period was over.
I went to the web page and paid for it with Paypal–£20–and although the company, Plimus, took my money immediately I received an email from them as follows.
Thank you for submitting your order for NoteTab-NoteTab Pro using Plimus. Your order is currently being reviewed by our staff for quality purposes, this process is usually completed within a few minutes, however, please allow up to 12 hours to hear back from us. If you wish to expedite your approval, please click on the following link to add your comments: [URL removed by me] We apologize for any inconvenience this may cause, your order will be processed shortly. If you have any question about your order or wish to leave us a comment, please click on the following link: [URL removed by me] Important: Do not submit another order through our system as this will further delay the processing and may cause a double-billing to your credit card. Thanks for your patience, Plimus Sales
What a bloody cheek! They’ve taken my money (my Paypal account confirms it) but they haven’t sent me the registration code! I’ve emailed them, but they haven’t yet responded.
What on earth makes manufacturers who sell software online for immediate download imagine that it’s okay to make people who’ve paid for a product wait any period of time at all, let alone an indefinite period, while they ‘review the order for quality purposes’? I came across this sort of thing a couple of times a few years ago, when online selling was less common, but not recently. Nor had I expected to encounter it from the vendor of a well-known product like this.
Rant, rant, rant…
Edited to add:
Well, it all arrived about 20 minutes later, so all’s well etc etc. It turns out that Fookes Software, who produce Note Tab Pro, employ Plimus to sell it for them. I’ve written to Fookes Software to tell them about this weird practice, and I’ll be interested to see whether they reply or not.