Bobs and Rose have made a speciality of going the extra mile on the service front since their business opened a few years ago now, but every time they come up trumps it brings a big smile to my face.
I bought a NeoAir just before the Chally, and it was wonderful until quite recently, when it suddenly ‘blew’ (Bob tells me that’s the technical term), with a couple of chambers beginning to merge into one. It still works but I was concerned that the problem might get worse, so I dropped a line to Bob to ask whether T-Rest would still be willing to exchange it at this stage.
Almost instantly I got a friendly email back telling me that this had been an acknowledged problem with the first batch (I had the last one of Bob’s first batch), and telling me also that they’d stick a replacement in the post for me that very afternoon. They did, and the following day my shiny new NeoAir arrived, complete with bag of Jelly Babies (consumed immediately–yum!) and a lovely little keyring with folding bag and hand-written note from Rose. Rose rang today to check that all was well, but I was out and so I missed her.
I know that many of us around here consider Bobs and Rose to be friends, but it’s clear from reading testimonials all over the web over the course of the last few years that Bobs and Rose provide this level of service to absolutely *all* of their customers, and every single time. I have no idea how they manage to keep it all together between the two of them, with all the other demanding stuff they get up to, but I do know that every time I think of adding something interesting to my backpacking kit backpackinglight.co.uk is the very first place I look. Long may they continue!
Thanks again to both of them ♥