Brilliant service from Bob and Rose at again


Bobs and Rose have made a speciality of going the extra mile on the service front since their business opened a few years ago now, but every time they come up trumps it brings a big smile to my face.

I bought a NeoAir just before the Chally, and it was wonderful until quite recently, when it suddenly ‘blew’ (Bob tells me that’s the technical term), with a couple of chambers beginning to merge into one. It still works but I was concerned that the problem might get worse, so I dropped a line to Bob to ask whether T-Rest would still be willing to exchange it at this stage.

Almost instantly I got a friendly email back telling me that this had been an acknowledged problem with the first batch (I had the last one of Bob’s first batch), and telling me also that they’d stick a replacement in the post for me that very afternoon. They did, and the following day my shiny new NeoAir arrived, complete with bag of Jelly Babies (consumed immediately–yum!) and a lovely little keyring with folding bag and hand-written note from Rose. Rose rang today to check that all was well, but I was out and so I missed her.

I know that many of us around here consider Bobs and Rose to be friends, but it’s clear from reading testimonials all over the web over the course of the last few years that Bobs and Rose provide this level of service to absolutely *all* of their customers, and every single time. I have no idea how they manage to keep it all together between the two of them, with all the other demanding stuff they get up to, but I do know that every time I think of adding something interesting to my backpacking kit is the very first place I look. Long may they continue!

Thanks again to both of them ♥

16 Responses to Brilliant service from Bob and Rose at again

  1. Mango Terrier says:

    Right on! They are shiny stars.

  2. alan.sloman says:

    Hear, hear!

    Are you going to pick up the podcast ‘baton’ next year on the Chally for Bob?

  3. I listened to the podcasts from this years challenge, with your special humour it added some laughs. I’m in the Challenge this year thanks to listening to yourself, Bob, Rose & Andy helping to make my mind up to finally apply.

    So thanks to all of you, I hope you do take up the ‘baton’, fingers crossed Andy does make it yet.

    I definitely agree with regard to, I have nothing but praise for their excellent service, products and advice 🙂

    • peewiglet says:

      Hello, Steven,

      I’m so glad you enjoyed the podcasts this year 🙂 Thanks v. much for enjoying my peculiar sense of humour too *g* It’s great to hear that you were inspired by the recordings to submit an application, and congratulations on getting a place ♥

  4. Zip says:

    They are indeed, sweeties. They don’t know me and won’t remember who I am, but I remember the phone call from Rose to check that everything was OK with my order. Such an attitude – I wouldn’t even call it service, its more like lovely old school friendliness from a romanticised British high street of 100 years ago – is exemplary.

  5. backpackbrewer says:

    Bob and Rose are superb and I look forward to the phone call from Rose and the jelly babies! That’s what I call service

    • peewiglet says:

      Those Jelly Babies are really scrummy. Both Piglet and Puss-Puss were very keen to investigate them for me, but they were both disappointed *g*

  6. Louise says:

    Hello Shirley.
    Just placed my first order, bits and pieces I’ve had my eye on for a while for the Challenge. Now all we have to do is make our way up off the top of the stand by list! (I’ll eat the jelly babies though, I’ll manage all by myself, the hubby and children don’t need to know about them!) Oh, and the accounts of your Challenges are part of the reason we applied ourselves this year, so thank you for being so inspiring.

    • peewiglet says:

      Hi there,

      Very best of luck with the standby list, and thank you very much for your v. kind comments re: my Challenge accounts. I’m always thrilled to hear that somebody’s enjoyed them 🙂

  7. Zip says:

    Damn, I might make another order *just* to get a phone call from Rose. Ahem. Sorry Bob, just kidding.

  8. Beck says:

    Out of interest what equipment did you use to record the podcasts?

    • peewiglet says:

      Hi there,

      I used an Olympus DS-55, but Bob and Andy have something more sophisticated. The one I used on the Challenge was borrowed from Bob but I’ve bought one now. I looked at a nice Tascam DR07, which sounded great, but in the end I stuck with the Olympus because it was cheap, incredibly easy to use and used hardly any battery power.

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